Natural Health Products Distribution

1. Cookies

1.1 A temporary cookie is mandatory to facilitate the browsing session in all pages of this site. This cookie will be written in your computer RAM and will be automatically deleted when you close your Internet session. If you choose the save your password, this file will be kept in your computer cache and will be used to identify yourself at your next visit.

1.2 No components of this cookie will be used by DELANO to other purposes then the ones described below.

2. Data transmitted automatically

2.1 As soon as you access our website (, some data are transmitted automatically between your computer and the server hosting your website. Please note these data are not allowing us to identify you personally, except in special situations; but they will be collected according to the technological requirements of Internet browsing and are used only for statistical purposes.

2.2 During a visit on our site, the following data are exchanged between your computer and the server hosting our site:

2.2.1 The name of your Web domain (for example, the name of the Web domain of DELANO is ““) and the IP address from which you access the DELANO site (IP address (1) is the number assigned to your computer by your ISP whenever you browse the Internet).

2.2.2 The type of browser and type of operating system you use to access the DELANO site; These data are necessary for the server to be able to send you a compatible file compatible with your computer equipment.

2.2.3 The date and time you access our site; The pages you visit; The address of the site from which you access the site, if you are in another site at the time you choose to visit our site (this other site is referred to as the “referral site”).

2.3 DELANO retains on anonymity the information it needs to count the number of visitors, the most visited pages, the technology used, the referral sites and the country of origin of Web users.

3. Transmission of personal and confidential information

3.1 DELANO undertakes to protect the confidential information you entrust to it (2). If you voluntarily disclose personal or other confidential information using an electronic form, we will only use the information required to enable DELANO staff to process your order or respond to your request.

3.2 The Privacy Act gives you certain rights in order to ensure the confidentiality of the personal information you entrust to us.

3.2.1 Respect the confidentiality of personal information.

3.2.2 Access to information and to your personal information.

3.2.3 Correction of your personal information, if it is incomplete, inaccurate, equivocal or if its collection, disclosure or retention is not authorized by law.

4. Security protocol

4.1 We will not disclose personal information by unsecured email. Also, do not send any information by email unless the connection is secure. A connection is secured when the address indicated in the address bar begins with “https” and the security seal (closed padlock or key) is displayed by your browser.

4.2 For use of credit cards, DELANO uses a Geotrust secure gateway (https protocol – 128-bit encryption). This protocol makes it possible to encrypt an Internet communication (TCP / IP) between the browser of the surfer and the web server in order to guarantee the confidentiality. All the contents exchanged in this communication are encrypted at the transmission and decrypted on reception. The communication being bidirectional, the browser and the web server act in turn as transmitter and receiver.

5. Links to other sites

5.1 On our site, you may find links to other websites. When you click on these links, the linked sites will be presented in a new window. When accessing sites other than DELANO, it should be remembered that they are not subject to this Privacy Policy.

6. Comments or questions about the privacy policy

6.1 If you would like more information about DELANO’s current policy, if you have any comments about it, or if you wish to make a complaint because you believe that the policy has not been complied with, you can reach us by mail at the following address: DELANO, 212 MIGNERON, VILLE-ST-LAURENT, QUÉBEC, H4T 1Y7 or contact the customer service through the “Contact Us” section.

(1) Pickup of the IP address is done by the server hosting the DELANO site. Within our company, the IP address of Internet users is only accessible to the personnel who work on the website. In principle, the IP address does not identify the user. However, if this information is associated with other data, such as an email sent to DELANO, a combination of these two data could identify the user. However, the fact that the IP address can change each time you connect your browser makes this association virtually impossible. In addition, we assure you that no data association of this kind will be made by our personnel. Rights of access and rectification are provided for in the law in the case of the collection of nominative information.

(2) DELANO does not normally supervise employee electronic communications, but reserves the right to do so if its interests are requiring it or are directed to do so by law or by ordinance, or if there are reasonable doubts as to whether an employee has committed or is about to commit a crime or other offense that could directly or indirectly harm DELANO. When an employee leaves DELANO, we reserve the right to retain the employee’s email address after departure for a reasonable period of time to ensure that important communications can be transmitted to us. Any personal communication will be forwarded to the new e-mail address designated by the employee.

Pin It on Pinterest

Share This