1. Delivery of products
1.1 DELANO will deliver the products you ordered to the address you have given at the time of your order.
1.2 The fees are fixed according to the region and the number of deliveries required for your order. Some promotions may allow you to get free shipping. Visit the website for more information.
1.3 The shipment will be made by DELANO as soon as possible after the acceptance of your order, according to the method of delivery you have chosen on the site. Delivery times and costs may vary depending on the destination of the shipment, the method of delivery chosen and the availability of the products. Delivery times are estimated from the moment the products leave DELANO’s business place.
1.4 You will become the owner of the products you ordered when these will be delivered by DELANO to the transport company. From that moment, you will be required to assume the risks and DELANO will not be responsible for their loss or destruction.
1.5 For any product delivered outside of Canada, you are responsible for all customs clearance fees and any other costs inherent to exporting outside of Canada.
1.6 The delivery of products is subject to the rules of the delivery companies with which DELANO is doing business, in this case, Canada Post, as well as the rules of any other company with which DELANO may deal from time to time. If applicable, you are subject to the rules concerning the signing of an acknowledgment of receipt of the products. If you are absent from the place where you have requested DELANO to deliver the products to you, it will be your responsibility to recover the products according to the rules of the delivery company that you have chosen on the website at the time of your order.
1.7 No delivery will be made to a mailbox.
1.8 DELANO shall have received full payment for the products to be delivered to you before they proceed to the delivery.